Cancellation Instructions
Please note that pursuant to § 312g sub-paragraph 2 (1) BGB the right of cancellation does not apply to basket bags of our Monogram Edition made specifically for you according to your requests.
Cancellation instructions
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days and begins on the day of receipt of the goods by you or a third party indicated by you other than the carrier.
In order to exercise your right to withdraw from the contract you have to inform us (Ines Behrens-Kunkel, Hallerstraße 76, 20146 Hamburg, Email: contact@lillykunkeldesign.com, telephone: +49 (0)40 45036013, fax: +49 (0)40 417347) giving a clear statement to this effect (e.g. by letter, fax or email). You may use the enclosed cancellation form, but you are not obliged to do so.
To comply with the time limit, it is sufficient that the communication concerning the exercise of the right of withdrawal is sent in good time.
Consequences of cancellation
If you cancel this contract, we will refund all payments received from you, including the delivery costs (except for any additional cost due to your having chosen a form of delivery other than the most reasonable standard form offered by us), without delay and no later than fourteen days after our receipt of your cancellation notice. We will use the same means of payment for this reimbursement that you used for the original transaction unless otherwise expressly agreed with you. Under no circumstances will we charge you a fee for such repayment. We may withhold the reimbursement until we have received the returned goods, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You have to return the goods without delay and by all means no later than fourteen days after our receipt of your cancellation of this contract. The deadline is met if the goods are dispatched before the period of fourteen days has expired. You bear the direct costs of the return of the goods.
You will only have to compensate any loss in value of the goods, if such loss is due to any handling of the goods by you which has not been necessary for checking the condition, characteristics and functions of the goods.